Connect4Healing Website Privacy Policy

Connect4Healing, Inc. (“Connecting4Healing”, “we”, “us”, or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy applies to clients (“clients”), complementary alternative medicine providers (“providers”), and visitors/guests who are interested in using our website at connect4healing.com (our “Website”).

This policy describes the types of information we may collect from you or that you may provide when you visit our Website and our practices for collecting, using, maintaining, protecting, and disclosing that information. The term “you” may apply to the client or the provider, or together, the client and provider.

We are not a treatment facility but only the platform that connects the client and provider. It will be the provider’s responsibility to provide, if required under HIPAA, a patient consent form to their client for any medical or other treatment they may provide.

• On this Website.
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• On our platform.

• By email, text, and other electronic messages between you and this Website.

• From you (the provider) and the communications you have with clients who are interested in your services.

• From communications between the client and provider on the Website (i.e., videoconferencing sessions).

• Through desktop applications that you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

• Us about our Website visitors, other than information that visitors freely provide.

• Us offline or through any other means, including on any other website operated by Connecting4Healing or any third party (i.e., your payment information); or

• Any third party, including through any application or content (i.e., a service provider that processes your payment) that may link to or be accessible from or on the Website.

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. If you do not agree with our policies and practices, you may not use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Our Website is not intended for children under 18 years of age. No one under the age of 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us by email at support@connect4healing.com or by telephone at (888) 870-4C4H or (888) 870-4244.

California residents under 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.

We collect several types of information from and about the clients and providers of our Website, including information:

• By which you may be personally identified, such as name, title, business contact information, postal address, e-mail address, telephone number, IP address, device ID, or any other identifier by which you may be contacted online or offline ("personal information");

• That the client may provide such as the state of residence, date of birth, gender, and account credentials such as your username, password, and payment information (i.e., credit card information).

• That the provider may provide relating to provider’s credentials, such as the state licensed to practice, date of birth, service type, availability (i.e., calendar), type of license, diploma, certificates, drivers’ license, professional references, past experience (i.e., resume), gender, bank account information, and social media information (i.e., Instagram, Facebook, and Twitter).

• That the provider and client exchange during a videoconferencing session (or voice or messaging) on our platform that may be Protected Health Information ("PHI") and/or medical information under the Health Insurance Portability and Accountability Act (“HIPAA”). For example, if the client and provider exchange PHI during video conferencing, the provider is responsible for providing to the client a patient consent form.

• That is about you but individually does not identify you, such as de-identified or anonymized data; and/or

• About your internet connection, the equipment you use to access our Website, and usage details.

How we collect this information:

• Directly from you when you provide it to us. For example, we may collect PHI from you if you participate in videoconferencing with a covered entity.

• From either client or provider that is PHI under HIPAA. If provider is a “Covered Entity” as defined under HIPAA, provider is responsible for providing us a Business Associate Agreement (“BAA”) to comply with HIPAA. For your convenience, we have a copy of a BAA we can supply upon request.

• Automatically as you navigate through the Website. Information is collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

• From third parties, for example, our business partners (such as analytics and email marketing service providers.

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website.

• Records and copies of your correspondence (including email addresses) if you contact us.

• Your responses to surveys that we might ask you to complete for research purposes.

• Details of transactions (that do not include any PHI) you carry out through our Website and the fulfillment of your orders to receive services from your provider.

•Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view your User Contributions.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically does include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.

• Store information about your preferences, allowing us to customize our Website according to your individual interests.

• Speed up your searches.

• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website, platform, and its contents to you.

• To provide you with information or services that you request from us.

• To fulfill any other purpose for which you provide it.

• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

• To notify you about changes to our Website or any services we offer or provide though it.

• To allow you to participate in interactive features on our Website.

• In any other way we may describe when you provide the information.

• For any other purpose with your consent.

We may also use your information to contact you about new services. If you do not want us to use your information in this way, please adjust your user preferences in your account profile. For more information, see Choices About How We Use and Disclose Your Information.

Third-Party Services

Stripe
‍To process payments, we use Stripe, a third-party payment processor. Stripe may collect and process personal information, including billing details, payment card information, and other relevant data in order to complete the transaction.

By using our services and providing payment information, you agree to the processing of your personal data by Stripe, in accordance with Stripe’s Privacy Policy.

Please review Stripe’s privacy policy to understand how they handle and protect your information. We are not responsible for Stripe's privacy practices, and we encourage you to read their privacy policy for more details on their data collection, use, and retention practices.

‍Healthie
In order to provide certain services, we use third-party platforms, such as Healthie, to manage aspects of our telehealth services. Healthie is a third-party software provider that may collect and store personal health information on behalf of your healthcare provider's ("Provider").

By using our services, you agree to the collection, processing, and storage of your personal and health data by Healthie in accordance with their Privacy Policy. Healthie’s privacy policy outlines how they handle your personal information, including their data protection practices, retention periods, and your rights under applicable data protection laws. 

We may disclose or use aggregated or de-identified information about you or information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.

• To contractors, service providers, including our data hosting and data storage partners, analytics and advertising providers, technology services and support, and data security. and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Connect4Healing, Inc.'s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Connect4Healing, Inc. about our Website users is among the assets transferred.

• To third parties if you request or direct us to do so. This includes your use of social media widgets on our Websites.

• To fulfill the purpose for which you provide it. For example, we disclose your information on the Website so you can select a provider that may interest you.6

• For any other purpose disclosed by us when you provide the information.

• With your consent.

We may also disclose your personal information:

•To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

• To enforce or apply our terms of services for the client and the terms of services for the provider and other agreements, including for billing and collection purposes.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Connect4Healing, Inc., our clients, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly.

• Promotional Offers from the Connecting4Healing. If you do not wish to have your contact information used by Connecting4Healing to promote our own products or services, you can opt-out by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to support@connect4healing.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.

• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to support@connect4healing.com.

Our Websites may contain links to other online platforms operated by third parties. We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an email at support@connect4healing.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your information from the Website, copies of your information may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including your information, is governed by our Terms of Services for Client or Terms of Services for Provider.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit the CCPA privacy notice for California Residents.

California's "shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@connect4healing.com.

If you are a resident of Colorado, Connecticut, Virginia, and Utah, you may have the right to:

• Confirm whether we process their personal information.

• Access and delete certain personal information

• Data portability.•Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to correct inaccuracies in their personal information.

To exercise any of these rights please contact us by email at support@connet4healing.com.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request by email at dna@ansabio.com. However, please know we do not currently sell data triggering that statute's opt-out requirements.

We take steps to secure personal information through administrative, technical, and physical safeguards designed to protect against the risk of accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Unfortunately, we cannot guarantee the security of information transmitted through the Internet, and where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential.

All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be cautious about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

To ask questions or comment about this privacy policy and our privacy practices, contact us at: support@connect4healing.com or via our telephone number at (888) 870-4C4H or (888) 870-4244.